Your privacy matters to us
At CBD4YOU.dk, we take the protection of your personal information seriously. This privacy policy explains what information we collect, why we use it, who we may share it with, and the rights you have when using our website and online store.
Protected
We use appropriate technical and organisational safeguards.
Not for sale
We do not sell or rent your personal information.
You stay in control
You can exercise your privacy rights at any time.
Introduction
This privacy policy applies when you visit CBD4YOU.dk, create an account, contact us, subscribe to our communications, or purchase products through our online store.
By using our website, you acknowledge that your personal information will be processed as described in this privacy policy and in accordance with applicable data protection legislation.
CBD4YOU.dk is operated by Nordic Food S.L.™, CIF: ESB93633055.
What information do we collect?
Depending on how you use CBD4YOU.dk, we may collect the following categories of information:
Personal information
Your name, billing and delivery address, email address, telephone number and other information needed to process and deliver your order.
Order information
Products ordered, order history, delivery details, order status, returns and relevant communications concerning your purchase.
Account information
If you create an account, we process your username, contact information and account activity. Passwords are handled through the website's secure authentication system and are not intended to be stored in readable form.
Technical information
We may collect information such as IP address, browser type, device type, operating system, referring pages and how you interact with our website.
Payment information
Payments are processed through our payment providers. We normally receive confirmation, transaction references and limited payment information rather than your complete payment credentials.
Communications
Information you provide when contacting customer service, submitting an enquiry or communicating with us about an order.
How do we use your information?
We use your information where necessary to:
- Process, manage and fulfil your orders.
- Provide our suppliers and fulfilment partners with the information necessary to prepare and deliver your order.
- Send order confirmations, delivery updates and tracking information.
- Manage your CBD4YOU customer account and order history.
- Respond to questions and provide customer support.
- Maintain, secure and improve the operation of our website.
- Prevent fraud, misuse and other security threats.
- Meet accounting, tax and other legal obligations.
- Send marketing communications where you have given consent or where otherwise permitted by law.
Depending on the activity, we process information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, or because you have given us your consent.
Only where it is needed
Your order
You place an order at CBD4YOU.dk.
Fulfilment
Necessary order and delivery information is securely provided to the supplier or fulfilment partner.
Delivery
Your order is shipped and tracking information is provided.
How do we protect your information?
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Information transmitted through our website is protected using encrypted HTTPS/TLS connections. Access to personal information is limited to people and service providers who need it for legitimate business purposes.
No internet-based system can guarantee absolute security, but we continually seek to maintain appropriate safeguards for the information entrusted to us.
Sharing your information
We do not sell or rent your personal information.
We may share limited information with carefully selected service providers where this is necessary to operate CBD4YOU.dk and fulfil your order.
Service providers are expected to process personal information in accordance with applicable data protection requirements.
If personal information is processed outside the European Economic Area, appropriate safeguards will be used where required by law.
How long do we keep your information?
We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and complying with accounting, tax and other legal obligations.
Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable law.
Your rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the competent data protection authority if you believe your information has been processed unlawfully.
Cookies
CBD4YOU.dk uses cookies and similar technologies to operate the website, remember preferences, maintain your shopping session and improve the user experience.
Some cookies are essential for the website and online store to function. Other cookies, such as analytics or marketing cookies, are used only where permitted and, where required, after you have provided consent.
You can also control cookies through your browser settings. Please note that blocking essential cookies may affect features such as login, shopping cart and checkout.
Age restriction
CBD4YOU is intended for adults
CBD4YOU.dk is intended for customers aged 18 or over. We do not knowingly seek to collect personal information from persons under the age of 18 for the purpose of purchasing products through our store.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our services, website, suppliers, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
Questions about your privacy?
If you have questions about this privacy policy or would like to exercise your data protection rights, please contact us.
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