If you need to return an order, we want the process to be clear and straightforward. Returns are handled directly by CBD4YOU and are sent to our designated return address in Spain.
Last updated: 7 October 2026
Please contact CBD4YOU before sending a product back.
Approved returns are sent to our designated return address in Spain.
We provide the correct return information before you send your parcel.
Please contact CBD4YOU before returning any product.
This allows us to identify your order, review the return request and provide the correct return instructions and address.
Please do not send products back without receiving return instructions from us first.
Products should be returned in an appropriate condition and, where applicable, with their original packaging.
Certain products may be subject to restrictions once opened, particularly where product seals, hygiene considerations or other applicable consumer-protection rules apply.
You have a 14-day right of withdrawal from the day you receive your order. Products must be returned unopened and in their original, unbroken packaging.
Contact us with your order number and tell us which product or products you wish to return.
We will provide the designated return address in Spain together with any relevant instructions.
Please package the products securely before returning them.
Send us your order number and return request.
We confirm the return details and provide the correct address.
Send the approved return securely to the designated address.
We review the returned order and process the appropriate next step.
If you receive a damaged product, an incomplete order or a product different from what you ordered, please contact us as soon as possible.
Include your order number and, where relevant, photographs showing the parcel, packaging and product.
Please do not return a damaged or incorrect product before receiving instructions from us.
Once an approved return has been received and reviewed, the appropriate refund or other resolution can be processed.
Where a refund is due, it will normally be returned through the original payment method where possible.
Processing times may vary depending on the payment provider and financial institution involved.
If you change your mind and use your right of withdrawal, you pay the return shipping yourself. If the product is damaged, incorrect or faulty, CBD4YOU covers the return shipping.
We will explain the relevant return procedure and shipping instructions when your return request is reviewed.
Approved returns are sent to CBD4YOU's designated return address in Spain. Contact us first and we will provide the correct address and instructions.
Return eligibility may depend on the type of product, its condition, seals and applicable consumer-protection rules. Contact us with your order details before returning an opened product.
Contact us as soon as possible with your order number and details of the item received. We will provide the appropriate instructions.
Where a refund is due, it will normally be processed through the original payment method where possible.
No. Please contact us first so we can identify the order and provide the correct return instructions and address.
Contact us with your order number and a short description of the issue. Our customer service team will provide the next steps.
support@cbd4you.dk
